Ginger Natural Health

01727 869 929

natural health – therapies for health and relaxation

Ginger Natural Health Limited ("GNHL") Website Terms and Conditions of Supply

DELIVERY

Your order will be fulfilled as soon as possible, unless there is an event outside our control.

Delivery will be completed when we deliver the Products to the address you give us.

The Products will be your responsibility from the completion of delivery.

You own the Products once we have received payment in full, including all applicable delivery charges.

NO INTERNATIONAL DELIVERY

Unfortunately, we do not delivery to addresses outside the UK.

You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.

PRICE OF PRODUCTS AND DELIVERY CHARGES

The prices of the Products will be as quoted on our site from time to time.

Prices for our Products may change from time to time, but changes will not affect any order placed through our website.

The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

Delivery charges are detailed on the PayPal website before your payment is processed.

HOW TO PAY

You can only pay for Products online using PayPal.

Payment for the Products and all applicable delivery charges is in advance.

OUR LIABILITY IF YOU ARE A CONSUMER

This clause only applies if you are a consumer.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for:

death or personal injury caused by our negligence;

fraud or fraudulent misrepresentation;

any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and defective products under the Consumer Protection Act 1987.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below

An Event Outside Our Control means any act or event beyond our reasonable control.

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

we will contact you as soon as reasonably possible to notify you; and

our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

COMMUNICATIONS BETWEEN US

When we refer, in these Terms, to "in writing", this will include e-mail.

If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail or by pre-paid post to GNHL at info@gingernaturalhealth.co.uk. We will confirm receipt of this by contacting you in writing, normally by e-mail. If you are a consumer and exercising your right to cancel under clause 8, please see that clause for how to tell us this.

If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

OTHER IMPORTANT TERMS

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.

We will not file a copy of the Contract between us.

This page (together with our Privacy Policy and Terms of Website Use tells you information about us and the legal terms and conditions ("Terms") on which we sell any of the products ("Products") listed on our website (our "Site") to you.

These Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 7. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 07 August 2012.

These Terms, and any Contract between us, are only in the English language.

INFORMATION ABOUT US

We operate the website www.gingernaturalhealth.co.uk. We are GNHL, a company registered in England and Wales under company number 05961758 and with our registered office at 68 Liverpool Road, Stoke on Trent, Staffs, ST4 1BG. Our main trading address is 44 London Road, St Albans, Herts, AL1 1NG.

To contact us, please see our Contact Us page.

OUR PRODUCTS

The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

The packaging of the Products may vary from that shown on images on our site.

All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.

USE OF OUR SITE

Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.

HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read this, as it includes important terms which apply to you.

IF YOU ARE A CONSUMER

This clause only applies if you are a consumer.

We intend to rely upon these Terms and our Privacy Policy and Terms of Website Use in relation to the Contract between you and us. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms to be confirmed in writing.

As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

For the steps you need to take to place on order on our site, please see our vouchers page.

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

The Contract between us will be formed when we dispatch the goods to you.

If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

OUR RIGHT TO VARY THESE TERMS

We may revise these Terms from time to time in the following circumstances:

changes in how we accept payment from you;

changes in relevant laws and regulatory requirements

Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

Whenever we revise these Terms in accordance with this clause, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.

YOUR CANCELLATION AND REFUND RIGHTS IF YOU ARE A CONSUMER

This clause  only applies if you are a consumer.

If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product , you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.

Your legal right to cancel a Contract starts from the date of the placement of your order, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.

To cancel a Contract, you must contact us in writing by sending an e-mail to info@gingernaturalhealth.co.uk. You may wish to keep a copy of your cancellation notification for your own records.

You will receive a full refund of the price you paid for the Product. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation.

We refund you on the credit card or debit card used by you to pay.

If the Products were delivered to you:

you must return the Products to us as soon as reasonably practicable;

you will be responsible for the cost of returning the Products to us;

you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Ginger Natural Health, 44 London Road, St Albans, Herts AL1 1NG  |  Tel: 01727 869 929

email: info@gingernaturalhealth.co.uk

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